Click on the Red Icon to view detailed bed bug reports. File a new bed bug report at this location The following reports are from third party sources. On Nov 4 kenny wrote, We went to the radisson for 12 years still nothing Read Full Report at bedbugregistry. Management actually called me back and reimbursed my entire stay, and was very apologetic.
Review of Radisson Blu Hotel Durham Reviewed 30 April via mobile My partner and I visited here in January for a couple of nights, on arrival we were ignored at reception because the staff were chatting, when they had finished there long chat a young lady approached reception and said hello we said we would like to check in please, then the phone rang at reception so the lady answered it and said to us 2 seconds when we had already been waiting at an empty reception, I'm pretty sure it was an internal call as she was laughing and joking, so as you can imagine along time had passed with all this going on, and there was no one else at reception to rescue us from this customer ignoring chatter box at reception.
My partner and I just wanted to check in and this was what we were met with, very very unprofessional, I do not appreciate this rude reception we received, the next morning we went to get breakfast but there was no one there to take our room number so we could have breakfast.
Reception was also empty, soon after it came to my attention that the receptionist had taking it upon herself to go get herself some breakfast instead of being at reception.
We are repeat customers we come here every year, but after this experience we will definitely be considering elsewhere to stay. More Show less Stayed: We apologize for the disappointing service you received when you arrived at the hotel for check in, as well as when you went to breakfast the the next morning.
We appreciate you bringing this matter to our attention and have shared your comments with hotel management to review and improve our service.
We hope for another opportunity to exceed your expectations. Report response as inappropriateThank you. We appreciate your input.Elie Younes, Executive Vice President & Chief Development Officer, Radisson Hotel Group, said: "Rome Airport has transformed itself and recently took pole position in Europe in terms of customer.
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